Good service or an invasion of privacy?

One Israeli cellular companies Cellcom launches new support service that allows its representatives to view customer's device screen and assist in operating and solving problems
After a year of Cellcom Launches Pilot, in cooperation with start - up Komionyteiak, a new support service to enable support representatives to remotely monitor the client's device, and thereby assist in resolving operational problems. Customer service representatives will explain directly on personal Machshirm through remote operation and customer training will be possible using a graphical pointing phone screens running a predefined sequence, such as entering settings, menus and quick entry.To use the service the subscriber receives an SMS with a link to download the application device when the connection delegate. Device enters remote support by the delegate. After providing the service, connecting the device to stop the customer gets an update that while the SMS sent to him.According to Cellcom, many customers today have advanced instruments that they do not know how to exploit. "Assistance in operating the remote device will allow customers to, friendly, comfortable and when they choose to extract it from the device may have acquired," the company said in a statement.The new service will be provided at no additional cost to the customer. He will support a number of Nokia models, the number of individual models of BlackBerry devices from Sony Ericsson, Motorola, Samsung, HTC and Imate. Cellcom stress that the process of using the service saves customer privacy all the way and become full consent, and that the device screen can be viewed without authorization even if it requests that the authorities with a court order.